Customer Support Rep. -Japanese Bilingual Job at A-STAFFING, INC., New York, NY

YTJ2akNPT3dYeHllMW84VFBDTExWZC9NR0E9PQ==
  • A-STAFFING, INC.
  • New York, NY

Job Description

Job Description

1. Title of Job

Customer Support Representative

2. Description of Responsibilities

Responds to service related customer inquiries, trouble, and/or complaints by phone and  email.

Instructs network carriers to troubleshoot circuit outages and usability issues.
Communicates with application service providers/resellers to respond to customer  inquiries. 

Provides customers with remote instructions to isolate the cause of Internet connection  outages.

Provides customers with basic instructions on the use of the application and internet related  services.

Escalates trouble tickets to the engineering team once the work level of a service ticket is  beyond the scope of the 1st level support. 

Manages ongoing service tickets and ensure the expected service levels.

Sends notices for planned or unexpected service outages to customers in a timely manner.

Opens appropriate tickets with the datacenter related inquiries and troubles.

Creates, revises, and translates manuals, documents, and reports when needed.

Regular working hours is 9am 5pm Eastern Standard Time (EST).
With teamwork, covering working hours of 9 am 5 pm Pacific Standard Time (PST)  from Monday to Friday (12 8 pm EST from Monday to Friday), in case of absence   of a customer support representative covers working hours of 9 am 5 pm Pacific  Standard Time (PST).

Collects information from department of Professional Services to enable to perform LAN
support and its troubleshooting.
Creates manuals to perform LAN Support and its  troubleshooting for customer support. Leads customer support staffs to perform LAN  support and its troubleshooting with sharing information.

3.Reporting
This position reports to Manager, Customer Support and/or General Manager, Professional
Services and/or Chief Operating Officer. The other persons will be designated by President
& CEO if necessary.

Job Tags

Remote work, Monday to Friday,

Similar Jobs

US Bureau of Land Management

Wildland Firefighter (Fire Training Specialist) - Direct Hire Authority Job at US Bureau of Land Management

Summary This is a Direct-Hire advertisement. Veterans preference is not applicable to this advertisement. Learn more about this authority at: DHA Explore a new career with the BLM - where our people are our most precious resource. This position...

Peraton

Senior Policy Analyst Job at Peraton

 ...Program Overview About The Role We have a compelling requirement for a senior policy analyst to support our government customer in Maryland. This position requires an active TS/SCI security clearance. Core Responsibilities: 1. Research and Analysis:... 

Survival Flight

Helicopter Pilot Job at Survival Flight

 ...Job Description: Survival Flight is accepting resumes for a full-time Helicopter Air Ambulance (HAA) Pilot position flying a Bell 407 at our base in Alva Oklahoma . We are certain that you will find a home amongst our family of aviation professionals world-class medical... 

Planet 13

Accounting Specialist Job at Planet 13

 ...quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only...  ...come from those who are knowledgeable in the field. The Accounting Specialist is responsible for managing the AR and billing... 

Sedgwick

Licensed Auto Claims Adjuster - Bodily Injury Specialist (New York License Required) Job at Sedgwick

 ...Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceLicensed Auto Claims Adjuster**PRIMARY PURPOSE** **:** To analyze mid- and higher-level general auto claims to determine scope of damages; to...