Help Desk Specialist Job at Stardust Properties Inc., Atlanta, GA

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  • Stardust Properties Inc.
  • Atlanta, GA

Job Description

Description

Stardust Properties Inc. is on the lookout for a dedicated Help Desk Specialist to join our team remotely. This full-time entry-level position is perfect for individuals looking to kickstart their career in the dynamic real estate and mortgage industry while providing exceptional support to our clients and team members.

As a Help Desk Specialist, you will play a crucial role in ensuring smooth operations by addressing technical issues and providing solutions in a timely manner. You'll work closely with our team to enhance client satisfaction and contribute to the overall efficiency of our services. We offer a competitive hourly salary range of $24 - $26, along with opportunities for growth and learning in a supportive environment.

Responsibilities

  • Provide first-level technical support to clients and team members
  • Respond to support requests via phone, email, and chat
  • Troubleshoot and resolve hardware and software issues
  • Document and track support tickets using our ticketing system
  • Assist in maintaining and updating knowledge base articles
  • Collaborate with IT teams to escalate unresolved issues
  • Conduct follow-ups to ensure client satisfaction
  • Participate in training and development sessions to enhance skills

Requirements

  • High school diploma or equivalent
  • Strong communication and interpersonal skills
  • Basic understanding of computer systems and troubleshooting
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite
  • Familiarity with help desk software is a plus
  • Excellent problem-solving abilities
  • Willingness to learn and adapt in a fast-paced environment

Job Tags

Hourly pay, Full time, Work at office, Remote work,

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