Job Description

21North Restaurant is looking for a Manager to join our team. The Store Manager will oversee a restaurant location and its staff to achieve profitable sales in Medfield, Massachusetts.

The ideal candidate will be guest, sales and team-oriented, display strong attention to detail, and maintain professionalism at all times.  The Manager is a skilled multi-tasker and demonstrates creative leadership methods to motivate employees and delight guests. 

Responsibilities: 

• Sales services – Manage all store sales, marketing and budgets.  Report daily sales and capture all credit and cash receipts.  Deposit money into bank accounts daily and submit sales reports as required.  Maintain budgets and oversee inventory for all purchases and sales. Oversee/assist with inventory counts as needed and work with the team/owners to create new, cost-effective and revenue generating strategies.  
• Customer Service –  Immediately respond to customer issues and resolve their needs as they arise.  Maintain a clean environment safe from all hazards. 
• Supervise –  Lead the team and hiring for all vacant positions.  Oversee special functions and events. Assist with managing the staff weekly schedules and communicate out to the team. Motivate the sales team with effective communication and provide awards and incentives as earned. 

Requirements:

• Bachelor's degree preferred and/or recent restaurant management/supervisory related experience.
• Ability to stay calm, patient and professional at all times.  
• Strong leadership skills with a proven record of motivating staff.
• Excellent customer service skills and knowledge of balancing and maintaining budgets.

About 21North:

Our Vision 
Our History 
Our building was built by Allan and Robert Larkin for the US Government in 1958 as a Post Office.  After forty years, the town of Medfield’s postal needs outgrew this space and the Government relocated the post office to its current home, down the street.  The Larkins ultimately decided that a restaurant would be a fitting home for this beautiful brick building in the town square.  This location has been operating as a restaurant, under various names, for well over twenty years.  This history of this space has now come full circle, because in May of 2024, Nikki and Garrett Larkin completed a full renovation and launched 21North Restaurant.
Our Mission 
The mission of 21North is to enrich the lives of our Team Members, our Guests, our Community and our Owners.
We do this through superior quality food and beverages, legendary hospitality, sales growth, cost controls, giving back and treating our Team Members with care and courtesy. 
Our Team Members are our most important resource, and our success depends upon building and retaining a team capable of delivering an exceptional dining experience to every Guest, every time. 
Our Way of Doing Business 
21North can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. At 21North, success is measured as much by the way in which we achieve our goals, as the goals themselves.
Our Values 
We believe that a commitment to positive values and integrity should always guide our decisions and actions as we pursue our goals. The following are the core values that form the foundation of our measurement of success: 
We believe in providing legendary service.
Our goal is to provide the kind of genuine and enthusiastic care and attention that our Guests tell stories about.
We believe that good enough isn’t.
Our culture is defined by always trying to do better, no matter how good we are. We are humble and constantly strive to raise the bar. 
We believe in honesty and trust.
We work to build trust with each transaction and interaction. We recognize that honesty and trust form the bond that holds great teams together. 

We believe our success depends on our Team Members and on teamwork.
We know that great human achievements are only possible from a group of people working as one and putting the needs of the team ahead of themselves. We see training as a worthy investment in our future and a way of enabling our Team Members to achieve their potential in whatever they do. 

We believe in doing business in a professional and orderly manner.
Having effective systems, standardized procedures and being organized enables growth, promotes teamwork, and maintains quality and consistency. 

We believe in being responsible to others and to ourselves.
Take responsibility, keep your word, and never blame others when things don’t turn out as planned.  We are all in this together.  Be reliable and don’t act like you are perfect.   This is your team - act like it.
We believe in giving back to our Community.
Being a good citizen is as important as having a good bottom line.  Doing good, being kind, being thoughtful and considerate is how we want to operate.

 

Job Tags

Immediate start, Relocation,

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